Refund Policy
Last updated: April 2026
1. Refund Eligibility
1.1. Refund requests must be submitted within 60 days of the purchase date.
1.2. The following services are eligible for refunds:
- Standard software packages before deployment
- Consulting services before work begins
- Training services before the start date
- Subscription services within the first 30 days
1.3. The following services are non-refundable:
- Custom development projects once work has begun
- Domain registration and hosting services
- Services where deliverables have been provided
- Third-party services and licenses
2. Refund Process
2.1. To request a refund, please contact us via WhatsApp with the following information:
Required Information:
- Full Name
- Order/Invoice Number
- Service Purchased
- Purchase Date
- Reason for Refund
- Proof of Payment
3. Processing Time
3.1. Refund requests are processed within 3-5 business days of approval.
3.2. Approved refunds will be issued using the original payment method when possible.
3.3. Bank transfer refunds may take 7-14 business days to appear in your account.
4. Refund Conditions
4.1. Partial refunds may be offered when:
- Part of the service has been delivered
- Resources have been allocated to the project
- Third-party costs have been incurred
4.2. Full refunds are provided when:
- Services cannot be delivered as specified
- Technical issues prevent service delivery
- Duplicate charges have occurred
5. Cancellation Policy
5.1. Subscription services can be cancelled at any time:
- No refund for the current billing period
- Service continues until the end of the paid period
- No further charges after cancellation
6. Contact Information
For any questions about our refund policy, please contact us:
Macoin Technologies Holdings Sdn Bhd
Registration No: 1545756-H
Email: corporate.macoin@gmail.com
Phone: +60 12-963 7350
Address: 13-9, 2 Rio Office Tower, Persiaran Rio, Bandar Puteri, 47100, Puchong, Selangor.